I lead design teams and help groups that used to work separately share one way of designing, while staying hands-on in the work.

How I work

  1. Observed and interviewed member advocates on live calls

  2. Wrote the spec: tokens, components, accessibility rules

  3. Axure and Figma prototypes, tested with users

  4. Built a working prototype of the fan and staff views

  5. Shorter calls and better first-call resolution

I designed this site the same way I design products. How I built this site

Selected work

More range

Earlier stand-outs

  • Granted patent

    Mobile HIE

    System and method for managing mobile HIE information (Thomson Reuters), US20120296672A1

    Thomson Reuters, 2010 to 2014

  • Published

    White paper

    A published white paper built on my UX scenarios

    Read the white paper (PDF)

  • Contract

    $4M with VHA

    Instead of slides, I designed a working reporting prototype, built with live code and charts, which helped close a $4 million services contract with VHA.

    Thomson Reuters

  • Granted patent

    ToothPods

    ToothPods oral care capsule system, co-invented

    Patent granted, currently under PTAB final appeal

See all earlier work

How I lead

I start by listening to the people who use the product, then put research and prototypes in front of the teams building it and let the results make the case. I've introduced design at organizations where it was new and set shared standards where teams had each gone their own way. I use Claude and Gemini every day to move faster, and I review every decision myself.